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Where Is Your Billing Process Losing Money?

Most law firms collect 85–88 cents on the dollar. XPRTS-built billing systems at Bay Legal collect 97%+. Answer 7 questions and find out exactly where the gap is in your process.

Question 1 of 7

What percentage of invoiced amounts does your firm actually collect?

This is your collection rate — the most direct measure of billing system effectiveness. Industry average for small law firms is 85–88%. XPRTS-built billing systems at Bay Legal run at 97%+.

Question 2 of 7

How are invoices generated in your firm?

Question 3 of 7

How do clients pay your firm?

Question 4 of 7

What happens when an invoice isn't paid on time?

Question 5 of 7

How does your firm handle trust accounting and IOLTA?

Question 6 of 7

Do you know your current AR aging — how much is 30, 60, and 90+ days outstanding?

Question 7 of 7

What's the biggest billing challenge your firm faces right now?

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What we found in your assessment:

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A senior XPRTS operator will review your billing setup and send you a written audit with the specific Clio configurations that will move your collection rate. Our target is 97%+ — and it's achievable.

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Most law firms collect 85–88 cents on the dollar. The gap between 88% and 97% collection rates is almost entirely a systems problem, not a client problem. This audit scores your invoice generation, payment methods, AR follow-up, trust accounting, and financial visibility — and shows you exactly where the revenue is leaking.

Common Questions

FAQ

Industry average for small law firms is 85–88%. XPRTS-configured billing systems at Bay Legal, PC consistently achieve 97%+. The gap between 88% and 97% on a $400,000/year firm is $36,000 in additional annual revenue — from the same clients and the same completed work.

Clio automates invoice generation on a schedule (so invoices always go out on time regardless of staff availability), embeds online payment links directly in every invoice (so clients can pay in one click from their phone), and sends automated payment reminders at 7, 14, and 30 days past due (so overdue invoices don't depend on a staff member remembering to follow up). Each of these removes a friction point that causes invoices to go unpaid.

Trust accounting is the management of client funds held in a firm's IOLTA account — funds that belong to the client, not the firm, until earned. State bar rules require strict separation of trust and operating funds, detailed ledgers for each client, and regular three-way reconciliation. Clio automates client trust ledgers, trust-to-operating transfers, and the three-way reconciliation — reducing the risk of trust accounting violations significantly.

Most collection rate improvements are visible within 60–90 days of implementing Clio billing automation. Invoice generation becomes consistent, payment reminders fire automatically, and online payment adoption increases as clients discover the convenience. Full impact — including reduction in 90+ day AR — typically stabilizes within 6 months.

Invoices past 90 days have significantly reduced collection probability — research suggests under 50% collection likelihood at 90 days, dropping further at 180 days. XPRTS recommends automated reminders that prevent invoices from reaching 60 days in the first place. For existing 90+ day AR, a structured outreach sequence (offer a payment plan, send a formal demand letter, evaluate collection referral) is the correct response.