What Attorneys Say
After Working With XPRTS
These are real engagements — real emails, real feedback reviews, and real outcomes from attorneys who worked with XPRTS-deployed staff. In their own words.
Dakota Blue, Attorney
XPRTS Staff: Maricar (Intake Specialist) · Karen Durant, BD
Direct message to Karen Durant
"I am sooooo incredibly happy right now. I can't get off the floor... Marics called a lead from last month this morning and the woman paid in full. I can't stop crying — I'm so overwhelmed with gratitude and faith."
What happened
- Maricar revived a lead from 4 years ago using XPRTS intake protocols
- A lead from the prior month converted to a paying client same morning
- Karen Durant and XPRTS leadership recognized in a team message: "Great job Maricar for reviving a lead 4 years old!!"
Week 1 check-in email
"The first week with Maricar was great. I saw immediate results from her efforts! She is meeting my expectations. At this time, no adjustments in the way things are going are needed. Thank you!"
— Attorney Dana Blue · Quick Check-In Email, Week 1
Jeanette Mora, Esq.
Estate & Elder Law Counsel · XPRTS Staff: Jennifer · Gaea Manalang, Talent Dev
Week 1 email to Airen, Karen & Gaea
"Jennifer is absolutely wonderful! We have had some great onboarding sessions early in the morning and she is now live on the Call tree to take on calls and has handled some interactions between clients myself and the other attorney already. She's really hitting the ground running and I am super impressed with her. I'm excited on the progress and plans on getting our systems and processes more organized, and just overall client experience!"
Operational outcomes — Week 1
- Jennifer live on call tree, handling client calls independently
- Onboarding sessions completed before business hours each morning
- Already handling client-attorney interactions
- Attorney focused on systems improvement and client experience from day one
Separate check-in feedback
"Hello team. Jennifer has been an amazing addition to the team. She has been a game changer in client servicing and with our operations sessions. So far so good!"
— Jeanette Mora, Esq. · Email to Karen and Gaea
Carol Grant Law
XPRTS Staff: Rosel Lee · Formal XPRTS Client Experience Review